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Jack87
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Still same problem with speed !!

Hi 

I have a question

Can I stop the service with Virgin media at any time, and how

would I do this?
 
Problem still same download speed 3 - 4 mbps  I paid for 50mbps 
I cant watch my movies online .... 
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Forum Team
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Re: Still same problem with speed !!

Evening Jack87,

 

Thanks for taking the time to post on the community.

 

I'm sorry to read you are still having an issue with your broadband speeds.

 

Looking at your first thread > Slow Speeds I can see my colleague Josh mentioned a high peak time traffic fault in your area. Our engineers are still working on this to improve bandwidth and the review date is still showing as 5th April.

 

I also noticed that the downstream power levels are too low and for this I would like to arrange for an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


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