• 2
  • 0
  • 1
Joining in
Message 1 of 2
Flag for a moderator

Still no good!!!!! ๐Ÿ˜ค

Thank you for sending an engineer out. Absolute waste of time. I now have only 3meg of speed. I want reimbursement , and an explanation of what you are going to do to fix this. Do not even think about increasing my bill after my 12 month first period as I refuse to pay that until this issue is resolved. You are in breech of contract.
0 Kudos
  • 6.6K
  • 174
  • 438
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: Still no good!!!!! ๐Ÿ˜ค

Hi Exinstaller,


I am very sorry to hear about this.


I've had a look at everything from this end and the fault now appears to be related to a high demand for our service in your area under the ticket reference of F003422808, with a review set for 26/04/2017.


I've sent you a private message so that we can chat some more about this.


Hope to hear back from you soon,



Who's who? Find out more about our community members. Good folk to know

0 Kudos