Hi there, I live in the St Albans area (area ref. 31). I am paying for 100mbit speeds but as of recent I have only been getting 1-3bmit regardless of a wired or wireless connection. Rebooting and resetting the Superhub 2ac doesn't help. Also switching between router and modem mode doesn't help (I use an Asus router). This usually only occurs at peak times. This is a clear utilisation issue, is there a timeframe for a fix? A similar thing happened in 2014 where throughout the summer we had sub 1mbit speeds.
If this can't be rectified and this is an ongoing utilisation issue, can my account be credited because at this point I can get faster speeds through an ADSL connection.
3, seriously - they massively oversell capacity, put prices up, peak speeds drop 90 percent, we get promised capacity increases so much that they can double everyones speed...except see 1, you can only use this at 2am
Enjoy reading this while the mods take a hard earned day off while we suffer trying to use internet at weekends ....will all be deleted come monday morning as they try to hide their shame
worse still - our speed double put back from now to jan-july 2017, so much for fixing the capacity here and giving us speed boost haha just price rises and speed cuts, and no one to fix these weekend outages when we have to deal with 100mb becoming 3 mb download
AND they throttle netflix already! - can prove with side by side vpn over same line...
I am also in area 31, my net went floppy yesterday evening (saturday) - I tend to game a lot in the evenings and use teamspeak, so notice right away when everyone's voices distorted, my game then also became choppy due to extremely poor connection.
I was pretty shocked to see 5mbs on speedtest.net as i usually see speeds over 150mbs.
This has continued through today yet their status says everything is fine and the test comes back without issue too.
Many apologies that you're experiencing slow broadband speeds.
When I checked your connection, there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003996410 and with a review date of 21st September.
One of my colleagues will be in touch shortly with more information in regards to this issue.
St. Albans (Area 31) resident here too. I'm on VIVID200 and for the past two weeks (June-July 2016) come around 16:00 in the afternoon the best I can get downloading any files of any kind is 50-80kb. Yes KB! iPlayer/on-demand is unusable in any form whatsoever but surfing the web is fine. It's just file downloads. Had an engineer visit and an hour-long tech call but apparently all is well. Pre-16:00 I get as fast speeds as I like.
Fast.com registers around 5-10MB, Speedtest says 100-200MB as usual :/
The tech call did say there was some network works going on as there are too many users in Area 31 but this would take until October. Can anyone shed any light on why our speeds are so low?