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kyleclippers
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Spikes in internet speed

So we were advertised the speed of 50 mb/s which is fine as we do get that speed most of the time. However there is constant hiccups where the internet will pretty much just drop for a couple seconds every minute or two. This is very frustrating as it is not ideal for when playing games. Is there anything i can do to fix this problem, thanks.

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Forum Team (Retired) Adam_L
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Re: Spikes in internet speed

Hi kyleclippers, 

 

Thanks for posting to let us know about your slow and intermittent issues! I can understand that you may be annoyed with this so apologies for any trouble.

 

I have tested your connection from this end and all looks great! No errors or time outs inside the Hubs logs and all of your power levels are where they should be! 

 

Are you still having these issues? If so, how are you connected wired or wireless?

 

If you connect through the WiFi, have you tried changing the Hub's wireless channels to see if that improves the connection for you?

 

Also, have you tried connecting directly via ethernet cable from the Hub to the computer?

 

Speak soon, 

Thanks, 

Adam.


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ty2
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Re: Spikes in internet speed

i am also having this problem, my download speed right now is going from not downloading at all to 5MB/s whereas a month or two ago i would be 3x that amount ive had the problem plenty of times and never ever had it permanently fixed

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Forum Team
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Re: Spikes in internet speed

Sorry to hear this ty2,

 

I've located your details and I'm unable to detect any active faults at the moment.

 

Have things since improved for you?

 

Nat_J

 


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