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dz-015
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Speedtest.net Reporting 0.2Mbps on Super Fibre 70 Broadband Service

Hi folks,

On average, 3 times a week, my wired and wireless internet performance will slow to a crawl. When I run a test from a wired PC using the Ookla website it reports a download speed of 0.2 Mbps and an upload speed of around 5Mbps.

If I reboot my superhub 2 or wiggle the coax connectors where the cable comes from outside, the download speed returns to 70Mbps - for a short while - then it's back to 0.2 Mbps.

I've ran the tests on the Virgin website and checked all my connections are secure. I've also replaced the Cat6 cable between the super hub and my Netgear router.

I'd really appreciate any advice!

Cheers,

Dave.

 

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dz-015
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Re: Speedtest.net Reporting 0.2Mbps on Super Fibre 70 Broadband Service

Downstream power levels from my super hubDownstream power levels from my super hub

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dz-015
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Re: Speedtest.net Reporting 0.2Mbps on Super Fibre 70 Broadband Service

speedtest.png

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Superuser
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Re: Speedtest.net Reporting 0.2Mbps on Super Fibre 70 Broadband Service

If wiggling the coax helps then I would say it's not connected tight enough.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
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dz-015
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Re: Speedtest.net Reporting 0.2Mbps on Super Fibre 70 Broadband Service

Hi Shafreya,

Thank you for your reply.

I have finger tightened the coax connectors then used a small spanner to fully tighten them, being careful not to use too much torque that it damages the assembly.

Kind regards,

Dave.

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wayneuk0709
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Re: Speedtest.net Reporting 0.2Mbps on Super Fibre 70 Broadband Service

You will find Virgin dont care what speeds you are getting. As long as you are paying your money for a very, very sub standard service, that's good enough for them.

Many,many thousands in the same boat and legally, they don't have to do a thing about it.
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dz-015
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Re: Speedtest.net Reporting 0.2Mbps on Super Fibre 70 Broadband Service

Hi wayneuk0709,

That's really disheartening to hear.  It is very expensive compared to BT.

The network does seem really old (Cable Tel?)

Anyway thanks for all your help - I'll see when my contract is up.

Cheers,

Dave.This is what my Virgin service plug in to. lolThis is what my Virgin service plug in to. lol

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nbcaldon
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Message 8 of 10
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Re: Speedtest.net Reporting 0.2Mbps on Super Fibre 70 Broadband Service

Hi Dz,

You should find the speed is OK all day but in the evening when you want to use it most, it will slow to a crawl.

Just too many users, probably, and still trying to pile more in.

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wayneuk0709
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Message 9 of 10
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Re: Speedtest.net Reporting 0.2Mbps on Super Fibre 70 Broadband Service

Yes, to be fair, if you don't work during the day in the week, the speeds should be great.

If you work during the day though, tough ;-)
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Forum Team
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Re: Speedtest.net Reporting 0.2Mbps on Super Fibre 70 Broadband Service

Hi dz-015,

 

Thanks for taking the time to post back on the community.

 

I'm sorry to read you are having issues with your broadband connection.

 

From checking your connection, the line and hub have come back as fine. 

 

If you complete a speed test direct to the Super Hub, without your Netgear attached, is there a difference in speeds?

 

I am a little concerned that you have to move the coax cable to achieve the higher speeds. Is this still the case? 

 

Look forward to hearing from you 

Sam


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