Im living in the NG21 area and since just before Christmas have been getting very inconsistent speeds.
Before up to middle of December i was getting a nice steady 200-206mbps from my service. Now im lucky to get over 70mbps and can drop for long periods of time in the day to 6mbps. Ive tried turning on and off my Superhub 2, as well as a factory reset, but nothing changes.
Ive tried the service status thing, and after it does its check its says "we are still working on it, try again in 10 mins", so i follow the instructions (wait 10 mins, reboot) and nothing changes
As it seems there are so many people who are struggling to get anywhere close to 200mb these days is it really worth paying for it? eg, If if only pay for 70mb will i get 70mb as my 200mb line only gets 70mb anyway, so a significant saving for no speed loss at all.
Any response at all? It seems the vm agents on this forum are dodging the question and replying with yet another pretty written script. Vm broadband is hardly the cheapest and I know I could get faster speeds with another provider than I'm currently getting at a third of the price.
And what exactly does this mean when I check my service status? As nothing changes.
We're trying to sort it out for you In about 10 minutes we should have finished, so take a break and then restart your equipment and check to see if all is well. If there's still a problem, please get in touch with us.
I've had the same in NG21 as well. Every night over the last few weeks have been awful. I'm on the 100mb service and right now I'm struggling to get over 15. It'll be this way until after midnight as usual.
For over a year this area has had an oversubscribed issue. It hasn't stopped them going around knocking trying to get new customers though.
I'm getting money knocked off the bill with fault reference F004146109.
It usually takes a week from the date of the last post to get an answer on here.
Thanks for posting. I'm really sorry to hear of the slow speeds you have been experiencing recently. The hub is showing as offline so I'm unable to get any info from it but it looks like a tech was booked recently for power level issues. Are you still experiencing problems since the engineer visit?