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jamesredfern
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Message 1 of 11
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Speeds terrible since just before xmas

Im living in the NG21 area and since just before Christmas have been getting very inconsistent speeds.  

Before up to middle of December i was getting a nice steady 200-206mbps from my service.  Now im lucky to get over 70mbps and can drop for long periods of time in the day to 6mbps.  Ive tried turning on and off my Superhub 2, as well as a factory reset, but nothing changes.

Ive tried the service status thing, and after it does its check its says "we are still working on it, try again in 10 mins", so i follow the instructions (wait 10 mins, reboot) and nothing changes 

Any advice guys?

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jamesredfern
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Message 2 of 11
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Re: Speeds terrible since just before xmas

 	DS-1	DS-2	DS-3	DS-4	DS-5	DS-6	DS-7	DS-8
Frequency (Hz)	267000000	275000000	283000000	291000000	299000000	307000000	315000000	323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Channel ID	13	14	15	16	17	18	19	20
Modulation	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM
Symbol Rate (Msym/sec)	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000
Interleave Depth	I=12
J=17	I=12
J=17	I=12
J=17	I=12
J=17	I=12
J=17	I=12
J=17	I=12
J=17	I=12
J=17
Power Level (dBmV)	5.83	6.10	5.99	6.29	6.63	6.56	6.61	6.56
RxMER (dB)	37.36	37.94	37.64	37.36	38.61	38.98	38.26	38.61


Channel Type	N/A	N/A	2.0	2.0
Channel ID	N/A	N/A	1	3
Frequency (Hz)	N/A	N/A	46200000	32600000
Ranging Status	Other	N/A	Success	Success
Modulation	N/A	N/A	64QAM	64QAM
Symbol Rate (Sym/sec)	N/A	N/A	5120000	5120000
Mini-Slot Size	N/A	N/A	4	4
Power Level (dBmV)	N/A	N/A	43.50	43.50
T1 Timeouts	0	0	0	0
T2 Timeouts	0	0	0	0
T3 Timeouts	0	0	0	0
T4 Timeouts	0	0	0	0

 Levels attached.

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jamesredfern
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Message 3 of 11
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Re: Speeds terrible since just before xmas

Another question

 

As it seems there are so many people who are struggling to get anywhere close to 200mb these days is it really worth paying for it?  eg,  If if only pay for 70mb will i get 70mb as my 200mb line only gets 70mb anyway, so a significant saving for no speed loss at all.

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jamesredfern
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Message 4 of 11
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Re: Speeds terrible since just before xmas

Any response at all? It seems the vm agents on this forum are dodging the question and replying with yet another pretty written script. Vm broadband is hardly the cheapest and I know I could get faster speeds with another provider than I'm currently getting at a third of the price.

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jamesredfern
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Message 5 of 11
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Re: Speeds terrible since just before xmas

And what exactly does this mean when I check my service status? As nothing changes.

We're trying to sort it out for you
In about 10 minutes we should have finished, so take a break and then restart your equipment and check to see if all is well. If there's still a problem, please get in touch with us.

Watchdog anyone?
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Mr-Hare
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Message 6 of 11
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Re: Speeds terrible since just before xmas

I've had the same in NG21 as well. Every night over the last few weeks have been awful. I'm on the 100mb service and right now I'm struggling to get over 15. It'll be this way until after midnight as usual.

For over a year this area has had an oversubscribed issue. It hasn't stopped them going around knocking trying to get new customers though.

I'm getting money knocked off the bill with fault reference F004146109.

It usually takes a week from the date of the last post to get an answer on here.
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jamesredfern
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Message 7 of 11
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Re: Speeds terrible since just before xmas

I'm thinking I might as well drop to their lowest speed or cancel completely. No.point paying 50 odd quid for 20 quid speeds.
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kraken17
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Message 8 of 11
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Re: Speeds terrible since just before xmas

Your so lucky. In am in the PO12 area - my broadband is down to 3Mps and I have been told it will be fixed by 18th January and I am still paying for 200mps.

Typical of VM not to be consistant.

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jamesredfern
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Message 9 of 11
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Re: Speeds terrible since just before xmas

So every area is over congested lol. And yet when I walk through my local shopping centre they still try to push the over subscribed 200mbps service. Surely that's fraud?
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Moderator
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Message 10 of 11
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Re: Speeds terrible since just before xmas

Hi jamesredfern

 

Thanks for posting. I'm really sorry to hear of the slow speeds you have been experiencing recently. The hub is showing as offline so I'm unable to get any info from it but it looks like a tech was booked recently for power level issues. Are you still experiencing problems since the engineer visit? 

 

Kind regards,

Ty


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