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1234batonik
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Speeds of 4mb/s paying for 200mb/s

I have come back from my holiday only to find that my internet speed absolutely sucks all of a sudden. I've done the usual with turning on and off, tried to analyse it through your website and nothing. It's been three days now, can't be due to traffic if the ping is so low and it never dropped so low and stayed that low. Seriously considering of throwing the thing out the window at the moment because it's kind of ridiculous.

area 31

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Superuser
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Re: Speeds of 4mb/s paying for 200mb/s

Are you using a wired Ethernet connection to the VM hub or a wireless connection? Wireless is easily disrupted by a number of external factors, so a wired test is the best way to get a true picture of what speed your line is able to achieve. It also helps to pinpoint if the issue is with the wireless or your line.

Are you seeing slow speeds all day or only at peak times (typically 4pm-11pm weekdays and weekends)? Some areas are suffering with over utilisation, which results in very slow speeds at peak times but full speed at off peak times.

If off peak wired speeds are slow then some hub stats might help. Go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. Be careful to edit out or obscure any reference to your WAN IP in the log to protect your privacy.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take 7-10 days) and run checks on your line.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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1234batonik
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Re: Speeds of 4mb/s paying for 200mb/s

It is on wireless however I've never had such a bad connection, I always had 196mb/s download through wireless but now it's become shocking.

down 1.jpgdown 2.jpgup2.jpgnetwork1.jpgnetwork2.jpgnetwork3.jpgnetwork4.jpgnetwork5.jpg

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Superuser
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Re: Speeds of 4mb/s paying for 200mb/s

You haven't answered my second question, are you seeing slow speeds all day or only at peak times?

Power levels look OK, although the regular T3 timeouts in the log are unusual.

Without a wired test confirming the slow speeds it is impossible to rule out wireless interference as the cause, even if you have had great wireless speeds in the past it is very easy for an external source to cause interference.

You could try calling VM and see if they will send out an engineer to investigate the reason for the T3 timeouts or wait for the forum staff to get to this thread in a few days.  The staff will more than likely ask for the results of a wired speed test.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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1234batonik
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Re: Speeds of 4mb/s paying for 200mb/s

Sorry about the late reply didn't have a notification come through my email, but the speeds have been crap all day long regardless of the time.

Really considering getting rid of the virgin media broadband at this rate.

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Forum Team
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Re: Speeds of 4mb/s paying for 200mb/s

Hey there 1234batonik,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Sorry to hear about the slow speeds you're experiencing.

 

Have you been able to test your connection with an Ethernet? If you don't have an Ethernet cable, let me know and I'll post one out to you.

 

Hope to hear back from you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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