Sorry to hear you were experiencing slow speeds and I would like to welcome you to the community.
I would like to take a look into this for you but I will need to gain access to your account so if you click on the purple envelope at the top right of your screen you will see a message waiting for you requesting further details.
I've got the same situation. I was connected to VM like 3 days ago. When the technician was in my flat I've had like 100Mbps download... couple of hours later it dropped to 2-5Mbps and it still persist... what is going on? I can't even watch youtube movie in HD... Area 03.
Thanks for coming here to post and I'm sorry to hear you're experiencing problems so soon after joining us.
I have tried to locate your account but I'm unable to find any details so if you click on the purple envelope at the top right of the screen you will see a message waiting for you requesting further information.