Really sorry to hear that you're experiencing slow speeds, I know this is irritating.
Would you explain a little more about your set-up please. Are you testing on a wireless or a hard-wired device? If you've previously tested on the Wi-Fi, please test again with an Ethernet cable and post your results. If you don't have a cable, let me know.
With the landline, would you please post on the telephone boards and one of my colleagues will be in touch.
Thanks for your patience,
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Hi, first of all when I updated my speed from 50 to 70 I thought I was free and now I have an email from virgin media that I have pay extra £3. I haven't been happy with virgin media for the last year but I just haven't had a time to complain. My land line doesn't work. My internet doesn't work very well at night and virgin media is too expensive for what they offer! My landline number is ##############.
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I've taken a look at your connection and there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003986770 and with a review date of 9th November.
As my colleague Heather mentioned with regards to the disconnections, does this happen through a wired or wireless connection?
With you upgrading your speeds, this would of been through the free speed upgrade and with the email you received for the £3 increase this is in regards to the price change.
These forums also needs a THUMB down button. As most of these insipid responses are vacuous & serve no point. Yes seems like you're in an over sold subscription area. That this wont be fixed until we their company actually invest money in the infrastructure instead of just bleeding the company dry. Why still no investment for issues that have existed for nearly 2 years? Can't blame that on the Brexit.