Hi all, hoping for some help, I switched to Virgin in June, when they cabled our street. Everything working fine and getting wireless speeds of 200mbs (and sometimes above this) so more than happy.
I switched the SuperHub into modem mode and connected to my Asus RT-N66U router, which I had previously used with my BT infinity, once that was configured everything was still working at great speeds and I had no complaints.
Since the start of this week, speeds are barely getting above 20mbs, even when right beside the router, the service status seems to suggest no issue with the service, but there must be something not quite right.
Is there any help that people can offer, it would be greatly appreciated.
Thanks for your response, I will have to get an Ethernet cable tomorrow to try the wired speed. But I do find it strange that the wireless speed has dropped so significantly when everything else has remained the same. I have even taken the superhub out of modem mode and used it directly and got no change in speed. All very strange and a little concerning.
Welcome to the community, it's nice to have you here.
My apologies that you are experiencing slow broadband speeds.
Looking at your connection, I noticed there was high traffic during peak hours. I have raised this to our networks team for further investigation. Once I have more information I will let you know.
As this is during peak hours, do you get the same speeds during the daytime?
If so the next step would be to complete speed tests through a wired connection (preferably a Cat 5e or above Ethernet cable) direct to the Hub 3.0 (left in modem mode) without your router attached to see if the speeds differ.
Have you tried to change the wireless channel on your router to see if that improves the wireless speeds?
With your Asus router you will need to completely remove it from the Hub 3.0, so just remove the Ethernet cable as you will need that port to use for your PC/laptop. So the connection will be Hub 3.0 in modem mode (purple LED light on the front) > CAT 6 cable > PC/laptop.
When you get home, on the device you will be testing from, make sure that it has a gigabit LAN card. I will be in the office tonight if you need me to check anything later, otherwise complete the speed tests when you get chance.
I tried the wired connection this evening, turned off the Asus Router, connected from the White Virgin Box (with purple light on the front) to the laptop using the Cat 6 cable which I borrowed from work and nothing, the computer could not even pick up wired connection. The network was there but there was no internet access....(I am guessing I have done something wrong).
On testing the wireless connection this evening at 1120, the speed was around 13 - 17mbs.
Happy to keep trying to get a wired connection reading, really not sure what I did wrong in the connection.
I would again appreciate any help that you might be able to give me.
Thanks for getting back in touch and completing the speeds tests.
That last speed test result is looking much better and I understand that they can vary, especially when in router mode as other devices are connected at the same time.
With modem mode when you plug in the Ethernet cable (closet port to the coax cable), reboot the router to make sure it assigns your PC with an IP address. Hopefully the internet will then work for you. Once it does complete speed tests at different times of the day so we can see if the speeds are consistent. In terms of the wireless speeds you can try to change the wireless channel to see if that improves the connection.