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PistolPete1
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Speed upgrade - invalid bundle

Hi,
I have just been trying to do the free speed upgrade, 20mb to 70mb after I received my new super-hub, but I keep getting an error saying invalid bundle. I have seen that other people having this problem have had it fixed here so if someone from Virgin could fix mine too that'd be great!

Thank you!

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backtothefuture
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Re: Speed upgrade - invalid bundle

You can probably get this added via the retentions/loyalty team (they offered to do this for me, but it meant I would lose my discounts).

You can contact them free on 150 from your Virgin Media landline, or free from any other landline or mobile via 0800 052 0422 (Select option 4 and then 2).  You need to select the option that you are thinking of leaving to get through to this team.  They are UK based and normally very helpful.

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thentetdoctor
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Re: Speed upgrade - invalid bundle

I get exactly the same error when I try to boost. I was on to virgin support only a few weeks ago complaining about speed and their response was oh you are only supposed to be on 20 meg. Now I see I should be on 70 not the 50 I claimed at the time - and am still
Getting as low as 2 meg or even less
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