I am getting low speed and paying for a 59 mbs. This has been ongoing for 6 months and when I called virgin they said that they were upgrading the servers and this would be completed by 30th Nov. I am getting 1 my download and 2 upload. In April I was gettin. 37.78 download and 5 + upload. This is ridiculous service. I try calling and it takes so long to get a response
My apologies that you are having issues with the broadband speeds.
I've managed to locate your account and there appears to be a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003834674 and has a review date of 26th April 2017.
One of my colleagues will be in touch with more information.