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4everneedy
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Speed or rather lack off

Please can someone from Virgin explain why I am paying for 200mb and only get the maximum 54mb at best?

I have tested several times throughout the day and 54mb is the best I have achieved!

I look forward to the day when they tell us what actual speed we can get and not an upto speed as this will be the time people say I'm not paying for 200mb when I can pay for 50mb and save themselves some money.

 

 

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Superuser
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Message 2 of 6
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Re: Speed or rather lack off

Are you testing wired or wirelessly?
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All posts made are personal opinions as I do not work for VirginMedia.
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4everneedy
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Re: Speed or rather lack off

Checking both at various times and 54mb was wired. Have tried different cat 6 cables and still get 54mb.

Maybe I should ask for a new Router and see what happens as seem to have tried everything else?

Regards

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Superuser
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Message 4 of 6
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Re: Speed or rather lack off

Can you go to 192.168.0.1 (or 192.168.100.1 if the first doesn't work) in your browser, will bring up the superhub GUI

Don't log in, go to the router status button instead. In the next menu, go to operational config and copy and paste the information from there to here.



What upload are you getting currently?
What superhub version do you have?
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4everneedy
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Message 5 of 6
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Re: Speed or rather lack off

Super Hub
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Operation Configuration
home
Router Status
Operation Configuration
General Configuration
Network Access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
EuroDOCSIS 3.0
Config File

Primary Downstream Service Flow
SFID
14080
Max Traffic Rate
230000000 bps
Max Traffic Burst
42600 bytes
Min Traffic Rate
0 bps
Primary Upstream Service Flow
SFID
14079
Max Traffic Rate
12700000 bps
Max Traffic Burst
16320 bytes
Min Traffic Rate
0 bps
Max Concatenated Burst
16320 bytes
Scheduling Type
Best Effort
 
© 2010 Virgin Media. All rights reserved.

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Forum Team
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Re: Speed or rather lack off

Hi 4everneedy,

 

Thanks for posting on the community. It's nice to have you here.

 

I'm sorry to read that you are not achieving the up to 200 Mbps broadband speeds.

 

Looking at your connection, there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003121268 and with a review date of 14th December. 

 

I can see that you are using the Super Hub in modem mode, are you using your own router for the wireless connection? Have you tried a speed test direct to the Super Hub without your equipment attached to see if there is a difference in speeds?

 

Let us know how you get on

Sam


New around here? To find out more about the Community check out our Getting Started guide


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