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paulsolo1
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Speed..... or lack of it !!

Well after being a loyal customer from the days of Telewest it looks like time to leave. Speed is appauling, customer service is the same and VM keep lying to people saying there are no faults or its a usage probelm in my area. Truth is VM are over subscribed and we the customer are paying for it. Time for me to move providor Smiley Sad

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Re: Speed..... or lack of it !!

Hi paulsolo1,

Thanks for taking the time to post on the community.

I'm sorry to read you are experiencing slow broadband speeds and thinking of leaving us.

From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F004670584 and has a review date of 20th September.

Do you only notice slow speeds during peak hours or can it be any time of the day?

If you complete a speed test through a wired connection, what speeds do you achieve?

Look forward to hearing from you

Sam


New around here? To find out more about the Community check out our Getting Started guide


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tommey
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Re: Speed..... or lack of it !!


paulsolo1 wrote:

Well after being a loyal customer from the days of Telewest it looks like time to leave. Speed is appauling, customer service is the same and VM keep lying to people saying there are no faults or its a usage probelm in my area. Truth is VM are over subscribed and we the customer are paying for it. Time for me to move providor Smiley Sad


Well I am in exactly the same boat and fault number as you and have been waiting since 2014 for them to fix it, whats the bet when this REVIEW date pops up in September it will be just pushed forward again? look at my sig below to see how many of these so called review dates I have had, it really is a joke.

So glad we have access to BT fibre in my area now.

I am guessing that if you have the exact fault code as me you must live close to or in Rowley Regis unless fault codes stretch a lot further than I would of imagined.

Oh and if you are sticking around make sure you ask one of the forum team members to arrange some bill credits for you it's better than nothing and does help soften the blow of slow peak time speeds.


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

However thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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paulsolo1
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Re: Speed..... or lack of it !!

yes sure is awful and so much bull coming from VM from the look of the forums. I have signed upto Sky fibre and they are having great reviews at the moment. I'm not a Sky fan far from it tbh, but needs must

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tommey
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Re: Speed..... or lack of it !!

Good luck I hope it all works out for you Smiley Happy


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

However thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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