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Tuning in
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Registered: ‎27-12-2012
Message 1 of 5 (86 Views)

Speed..... or lack of it !!

Well after being a loyal customer from the days of Telewest it looks like time to leave. Speed is appauling, customer service is the same and VM keep lying to people saying there are no faults or its a usage probelm in my area. Truth is VM are over subscribed and we the customer are paying for it. Time for me to move providor Smiley Sad

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Message 2 of 5 (61 Views)

Re: Speed..... or lack of it !!

Hi paulsolo1,

Thanks for taking the time to post on the community.

I'm sorry to read you are experiencing slow broadband speeds and thinking of leaving us.

From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F004670584 and has a review date of 20th September.

Do you only notice slow speeds during peak hours or can it be any time of the day?

If you complete a speed test through a wired connection, what speeds do you achieve?

Look forward to hearing from you

Sam


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Rising star
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Registered: ‎09-12-2014
Message 3 of 5 (57 Views)

Re: Speed..... or lack of it !!


paulsolo1 wrote:

Well after being a loyal customer from the days of Telewest it looks like time to leave. Speed is appauling, customer service is the same and VM keep lying to people saying there are no faults or its a usage probelm in my area. Truth is VM are over subscribed and we the customer are paying for it. Time for me to move providor Smiley Sad


Well I am in exactly the same boat and fault number as you and have been waiting since 2014 for them to fix it, whats the bet when this REVIEW date pops up in September it will be just pushed forward again? look at my sig below to see how many of these so called review dates I have had, it really is a joke.

So glad we have access to BT fibre in my area now.

I am guessing that if you have the exact fault code as me you must live close to or in Rowley Regis unless fault codes stretch a lot further than I would of imagined.

Oh and if you are sticking around make sure you ask one of the forum team members to arrange some bill credits for you it's better than nothing and does help soften the blow of slow peak time speeds.



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/1214 - Fault ticket raised 01/01/15 - Deferred to May 2015 - Deferred to 12/08/15 - Deferred to 14/10/15 - Deferred to 04/11/15 - Deferred to 15/04/16 - Deferred to 06/07/16 - Deferred to 31/09/16 - Deferred to 30/11/16 - Deferred to 15/02/17 - Deferred to 12/07/17 - Deferred to 20/09/17

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thank goodness for BT Fibre Broadband I can actually game without any lag.
My Broadband Ping - BT FIBRE 80/20

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Registered: ‎27-12-2012
Message 4 of 5 (42 Views)

Re: Speed..... or lack of it !!

yes sure is awful and so much bull coming from VM from the look of the forums. I have signed upto Sky fibre and they are having great reviews at the moment. I'm not a Sky fan far from it tbh, but needs must

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Rising star
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Registered: ‎09-12-2014
Message 5 of 5 (31 Views)

Re: Speed..... or lack of it !!

Good luck I hope it all works out for you Smiley Happy



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/1214 - Fault ticket raised 01/01/15 - Deferred to May 2015 - Deferred to 12/08/15 - Deferred to 14/10/15 - Deferred to 04/11/15 - Deferred to 15/04/16 - Deferred to 06/07/16 - Deferred to 31/09/16 - Deferred to 30/11/16 - Deferred to 15/02/17 - Deferred to 12/07/17 - Deferred to 20/09/17

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thank goodness for BT Fibre Broadband I can actually game without any lag.
My Broadband Ping - BT FIBRE 80/20

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