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Tuning in
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Registered: ‎27-12-2012
Message 1 of 5 (77 Views)

Speed..... or lack of it !!

Well after being a loyal customer from the days of Telewest it looks like time to leave. Speed is appauling, customer service is the same and VM keep lying to people saying there are no faults or its a usage probelm in my area. Truth is VM are over subscribed and we the customer are paying for it. Time for me to move providor Smiley Sad

Forum Team
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Message 2 of 5 (52 Views)

Re: Speed..... or lack of it !!

Hi paulsolo1,

Thanks for taking the time to post on the community.

I'm sorry to read you are experiencing slow broadband speeds and thinking of leaving us.

From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F004670584 and has a review date of 20th September.

Do you only notice slow speeds during peak hours or can it be any time of the day?

If you complete a speed test through a wired connection, what speeds do you achieve?

Look forward to hearing from you

Sam


New around here? To find out more about the Community check out our Getting Started guide


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Fibre optic
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Registered: ‎09-12-2014
Message 3 of 5 (48 Views)

Re: Speed..... or lack of it !!


paulsolo1 wrote:

Well after being a loyal customer from the days of Telewest it looks like time to leave. Speed is appauling, customer service is the same and VM keep lying to people saying there are no faults or its a usage probelm in my area. Truth is VM are over subscribed and we the customer are paying for it. Time for me to move providor Smiley Sad


Well I am in exactly the same boat and fault number as you and have been waiting since 2014 for them to fix it, whats the bet when this REVIEW date pops up in September it will be just pushed forward again? look at my sig below to see how many of these so called review dates I have had, it really is a joke.

So glad we have access to BT fibre in my area now.

I am guessing that if you have the exact fault code as me you must live close to or in Rowley Regis unless fault codes stretch a lot further than I would of imagined.

Oh and if you are sticking around make sure you ask one of the forum team members to arrange some bill credits for you it's better than nothing and does help soften the blow of slow peak time speeds.










<SIG>


Currently enjoying my over sold over utilised Virgin Media Vivid 200 gamer package that achieves 15/20 meg during peak times now that's superfast lol.

Just look how poor my BQM monitor is, but Virgin Media simply do not care...

My Broadband Ping - Vivid 200 Gamer


SEE MY ONGOING THREAD HERE


Area 04 Rowley Regis B65 high utilisation fault ticket F004670584 

Fault reported 09th December 2014
Fault ticket raised January 2015
Deferred to May 2015

Deferred to 12th August 2015
Deferred to 14th October 2015
Deferred to 4th November 2015
Deferred to mid April 2016
Deferred to 06th of July 2016
Deferred to 31st September 2016
Deferred to 30th 
November 2016
Deferred to 
15th February 2017
Deferred to 12th July 2017 
Deferred to 20th September 2017

WHAT AN ABSOLUTE JOKE THIS IS.

2 YEARS and counting.


How can any company get away with such long fix times is beyond me and I myself would never treat my customers in such a poor way.


CMTS card upgrades completed 7th April 2017 old was Cadant now Cisco
Upgraded to 20 downstream channels completed 18th October 2016 
Upgraded to 16 downstream channels August 2016 (From 8)
F004332353 High Utilisation closed on August 1st 2016 - 
Fault reference F003508309 ticket was closed in ERROR!!!!!!
 -

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Tuning in
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Registered: ‎27-12-2012
Message 4 of 5 (33 Views)

Re: Speed..... or lack of it !!

yes sure is awful and so much bull coming from VM from the look of the forums. I have signed upto Sky fibre and they are having great reviews at the moment. I'm not a Sky fan far from it tbh, but needs must

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Fibre optic
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Registered: ‎09-12-2014
Message 5 of 5 (22 Views)

Re: Speed..... or lack of it !!

Good luck I hope it all works out for you Smiley Happy










<SIG>


Currently enjoying my over sold over utilised Virgin Media Vivid 200 gamer package that achieves 15/20 meg during peak times now that's superfast lol.

Just look how poor my BQM monitor is, but Virgin Media simply do not care...

My Broadband Ping - Vivid 200 Gamer


SEE MY ONGOING THREAD HERE


Area 04 Rowley Regis B65 high utilisation fault ticket F004670584 

Fault reported 09th December 2014
Fault ticket raised January 2015
Deferred to May 2015

Deferred to 12th August 2015
Deferred to 14th October 2015
Deferred to 4th November 2015
Deferred to mid April 2016
Deferred to 06th of July 2016
Deferred to 31st September 2016
Deferred to 30th 
November 2016
Deferred to 
15th February 2017
Deferred to 12th July 2017 
Deferred to 20th September 2017

WHAT AN ABSOLUTE JOKE THIS IS.

2 YEARS and counting.


How can any company get away with such long fix times is beyond me and I myself would never treat my customers in such a poor way.


CMTS card upgrades completed 7th April 2017 old was Cadant now Cisco
Upgraded to 20 downstream channels completed 18th October 2016 
Upgraded to 16 downstream channels August 2016 (From 8)
F004332353 High Utilisation closed on August 1st 2016 - 
Fault reference F003508309 ticket was closed in ERROR!!!!!!
 -

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