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chohan78
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Speed of internet is too slow!

Currently on 50MB but only receiving less then 15MB? really frustratingMan Mad... no action from Virgin media except offering for couple of quid discount which is not worth it when you have to wait couple of minute to open a BBC website.

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stevedh2
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Re: Speed of internet is too slow!

If you wait 1-2 weeks a member of virgin staff will on here will be able to look into this for you.

In the meantime..

are you connected wired or via WiFi, if WiFi what speeds do you get wired.

Do you get these speeds all the time or just in evenings?

and it might be worth posting your router stats here.

go to 192.168.100.1 don't log in but click on 'Check Router Status'


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stevedh2
Knows their stuff
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Message 2 of 3
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Re: Speed of internet is too slow!

If you wait 1-2 weeks a member of virgin staff will on here will be able to look into this for you.

In the meantime..

are you connected wired or via WiFi, if WiFi what speeds do you get wired.

Do you get these speeds all the time or just in evenings?

and it might be worth posting your router stats here.

go to 192.168.100.1 don't log in but click on 'Check Router Status'

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Speed of internet is too slow!

Hi chohan78, 

Thanks for letting us know about your issues with your broadband connection, I apologise for any troubles incurred.

I've run some tests on your connection from here and I noticed a lot of T3 time outs inside your Hubs logs. An engineer will be required to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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