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mynameishenry
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Speed of connection testing fine, very slow page load...

(reposted from 'Networking and Wireless')

People - just had a very unrewarding discussion with a VMB 'tech', clearly not going to get resolution through formal channels...

We now have (2 months) a Hitron CGNV4-BIZ on a  200Mbps service, with fixed IPs. Speedtest.net tells me all is well, but in practice loading web pages takes a long, long time. Once the address has been resolved, it'll wait for a long time to connect - for example, simply loading this forum page took 30 secs. Once it gets going, content loads OK but certainly not at impressive speeds. If it's not DNS, it seems to be some routing issue as I've run WinMTR to various domains and there are always several instances of 100% packet loss through VM network servers.

Have been running PingPlotter and this tells a similar story.

Testing to every domain I've tried shows near identical 100% drops at two points in the route.

Can anyone give me any insight into where they think the loading speed and packet dropping issues originate?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.50.254 - 12 | 691 | 611 | 0 | 0 | 2 | 0 |
|65.11-30-62.static.virginmediabusiness.co.uk - 12 | 691 | 611 | 1 | 4 | 28 | 12 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
|basl-core-2b-ae16-0.network.virginmedia.net - 1 | 1005 | 1004 | 14 | 21 | 75 | 20 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
| tcl5-ic-6-ae0-0.network.virginmedia.net - 0 | 1009 | 1009 | 19 | 26 | 81 | 24 |
| m470-mp2.cvx3-a.ltn.dial.ntli.net - 1 | 1006 | 1005 | 19 | 27 | 100 | 24 |
| 54.239.100.30 - 1 | 994 | 990 | 31 | 58 | 489 | 309 |
| 54.239.100.41 - 1 | 1002 | 1000 | 29 | 36 | 109 | 39 |
| 54.239.42.86 - 1 | 987 | 981 | 29 | 41 | 103 | 40 |
| 52.93.7.168 - 1 | 975 | 966 | 30 | 45 | 119 | 35 |
| 52.93.36.57 - 1 | 998 | 995 | 30 | 40 | 94 | 34 |
| 52.93.36.58 - 1 | 1002 | 1000 | 30 | 44 | 102 | 36 |
| 52.93.36.171 - 4 | 878 | 845 | 29 | 36 | 96 | 38 |
| 176.32.106.131 - 17 | 611 | 511 | 30 | 37 | 91 | 38 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 202 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

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Superuser
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Re: Speed of connection testing fine, very slow page load...

If there was an actual 100% packetloss  at a particular node, all packets would be lost and there would be no packets to go on to the next hop, so the trace route would fail. So, as packets are making it through the node and on to the next hop the reported 100% packet loss must be false. It is just the server at that hop configured not to respond to ICMP timeout echo requests, so all it does is sends the packets on there merry way not bothering to respond if a ICMP packet times out on the server.

You can see actual 100% packet loss at the end of the trace route at the Amazon Data center.

From the first hop on the trace route there looks like a 12% packet loss from your local network, this packet loss continue through the trace route suggesting that it could be emminating from your local network. I would investigate this first, testing whilst directly connected to the Hitron, eliminating any other devices from the equation especially any wireless connections.

There are a few people on these boards with the Hitron, so maybe one of those will be able to offer better advise, as you are not getting much joy out of VM Business Tech support.

This is a residential forum and you will not get an offical response from VM apart from redirection to the business help.

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mynameishenry
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Re: Speed of connection testing fine, very slow page load...

Thank you, makes sense. Will look again locally.

Whilst speedtest.net resolutely gives results in the higest end of expected range, other tests are very different - http://www.thinkbroadband.com/speedtest/results.html?id=148879999938250758492

It does seem that you're pretty much on your own if you've taken on a Hitron. If it's up and running and speedtest says it's OK, it's OK and 'all we can do is send an engineer'...can't help thinking they'd help themselves by doing more at first line.
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