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Paul4749
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Speed issues

Drastic speed drops between 6pm and 10pm every night in wv12 postcode area typically 5-6mb as apposed to 99-100 other times

think its time to leave and get what i pay for

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Re: Speed issues

Hi Paul4749,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004133792). Our technicians are working to get this resolved and have set a review date of 12th April 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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