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Registered: a week ago
Message 1 of 3 (45 Views)

Speed issues

Hi all,

Just had 200mbps broadband installed and not getting anywhere near the advertised/paid for speed, getting around 13 up and 12 down. Any tips on how to improve this? Or can I cancel if I've nly just had it installed?

Any help would be greatly appreciated

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Superuser
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Registered: ‎17-10-2010
Message 2 of 3 (27 Views)

Re: Speed issues

How are you connecting wired or wirelessly?

If wireless, try wired directly to the hub with a Cat 5e cable or better with a device equiped with a gigabit ethernet network card.
I would test the wired speed during the morning and again during evening peak to check for contention issues.

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Superuser
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Registered: ‎12-01-2015
Message 3 of 3 (13 Views)

Re: Speed issues

You do have 14 days to leave. Best follow Griffins post though to see if there is something easily solveable though.
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All posts made are personal opinions as I do not work for VirginMedia.
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