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Mrleeuk
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Speed issues

Can a virgin media representative please check on speeds in my area. I am supposed to get up 200mbps but struggling to get over 30mbps.

Many thanks.
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Superuser
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Message 2 of 9
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Re: Speed issues

are you testing speeds wired or wirelessly?
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Mrleeuk
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Re: Speed issues

I tried both but going to try wired again later as a new superhub was sent today and it has taken a while to come online so wondering if it is just setting itself up like when you first install?
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Grizzlehound
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Message 4 of 9
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Re: Speed issues

which area are you in and do you have the superhub 3?

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Superuser
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Message 5 of 9
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Re: Speed issues

Cable has no training time so if you have a connection it will be running as well now as its going to. If it still not upto speed on a wired connection post the power levels and logs from the superhub
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Mrleeuk
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Message 6 of 9
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Re: Speed issues

Leeds (area no 22 I think) and yes it is the superhub 3.0
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Moderator
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Message 7 of 9
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Re: Speed issues

Hey Mrleeuk,

 

I'm sorry to hear you're suffering problems with your speeds lately, I understand that can be frustrating.

 

I've run several tests on both your hub and network segment and everything is reporting back well at the moment. I don't see any issues that would explain the speeds you're getting.

 

Could you please pop the hub into modem mode and test things again? I'm keen to see whether the speeds that the modem is picking up are slow, or whether it's due to something happening beyond the modem.

 

Let me know how things are when you've managed to test that.

Kev

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Mrleeuk
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Message 8 of 9
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Re: Speed issues

Hi.

It all seems to have sorted itself out now.
Had a couple of days slow but all back to normal now.
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Forum Team
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Message 9 of 9
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Re: Speed issues

Hi Mrleeuk,

 

Thanks for the update, really glad to hear everything is back up to speed!

 

Keep an eye on it and pop back to us if you get any more trouble.

 

All the best! Smiley Very Happy

 

Josh


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