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DameC
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Speed has dropped after Hub 3 installed

Had the Hub 3 installed today upgrading from Hub 2.  Speed has dropped to a maximum of 47Mbps and was as low as 22Mbps earlier, when it should have increased considerably. Logs are below:

 Cable Modem Status Item Status Comments

Acquired Downstream Channel(Hz)
299000000
Locked
Ranged Upstream Channel(Hz)
39400000
Locked
Provisioning State
Online

 

Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

639400000ATDMA42.316 qam64000005120
546200000ATDMA42.316 qam64000005120

 

Downstream bonded channels Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

12990000007.838.9256 qam17
2323000000840.9256 qam20
3315000000840.3256 qam19
4307000000840.3256 qam18
52910000007.638.9256 qam16
6283000000738.9256 qam15
72750000006.838.9256 qam14
8267000000638.6256 qam13
92590000004.336.6256 qam12
102510000001.436.3256 qam11
112430000005.437.6256 qam10
122350000006.338.9256 qam9
132270000006.938.6256 qam8
142190000006.938.6256 qam7
152110000006.837.6256 qam6
162030000005.837.3256 qam5
171950000005.437.6256 qam4
181870000005.937.6256 qam3
191790000005.537.3256 qam2
201710000005.537.6256 qam1

 

Operational ConfigurationGeneral ConfigurationValueNetwork access

Enabled

Maximum Number of CPEs

1

Baseline Privacy

Enabled

Docsis Mode

Docsis30

Config file

69834ncxv9873254k;fg

Primary Downstream Service FlowSFID8407Max Traffic Rate220000000Primary Upstream Service FlowSFID8442Max Traffic Rate12700000

 

Network Log Date And Time Error Number Event Description

1970-01-01 00:01:39.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:41.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:03:06.0084020100Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:03:21.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:22.0084020100Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-17 17:30:07.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-17 17:30:32.0069010200SW Download INIT - Via Config file
2017-01-17 17:30:53.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-17 17:30:54.0084000500SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-17 17:30:54.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-17 17:30:54.0084000500SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-17 17:30:59.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-17 17:31:24.0069010400SW Upgrade Failed Before Download - Server not Present
2017-01-17 17:31:24.0069010600SW upgrade Failed before download -TFTP Max Retry Exceeded
1970-01-01 00:01:21.0084020100Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-17 18:02:43.0069010200SW Download INIT - Via Config file
2017-01-17 18:09:22.0069011200SW download Successful - Via Config file
2017-01-17 20:51:22.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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DameC
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Re: Speed has dropped after Hub 3 installed

Just done the Tests:

Diagnostic Results...
WiFi signal strength of TIVO-C6800002017953C is -80dBm.
WiFi signal strength of Dames-iPod is -98dBm.
Wireless primary network is Enabled on 5GHz.
Wireless primary network is Enabled on 2.4GHz.
Internet connection is good.
Telephone line 1 is disabled
Telephone line 2 is disabled
Wired client on port 1 is running at 100 Mbps.
Wired client on port 2 is running at 100 Mbps.
Wireless guest network is Disabled on 5GHz.
Wireless guest network is Disabled on 2.4GHz.

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Re: Speed has dropped after Hub 3 installed

Hey DameC,

 

Thanks for joining the community, welcome Smiley Very Happy

 

Sorry to hear about the connection problems you're experiencing.

 

I've taken a look and I'm not seeing anything obvious out of place. Are you testing your speeds on a wireless or a hard-wired connection? Also do you notice if the speed improves or deteriorates at specific times of the day / night?

 

Hope to hear back from you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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DameC
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Re: Speed has dropped after Hub 3 installed

Connection is fine now, getting full speed on wired connection. Wireless is patchy but that is due to interference and can be sorted with a powerline setup. Thanks
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