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Ruddy84
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Speed fluctuations

Hi I've been with virgin media for nearly 2 weeks now after switching from sky I'm on vivid 200 broadband but lucky if I get 100 the speeds are constantly up and down sometimes as low as 1mb
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Superuser
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Re: Speed fluctuations

Are you using a wired Ethernet connection to the VM hub or a wireless connection? Wireless is easily disrupted by a number of external factors, so a wired test is the best way to get a true picture of what speed your line is able to achieve. It also helps to pinpoint if the issue is with the wireless or your line.

Are you seeing slow speeds all day or only at peak times (typically 4pm-11pm weekdays and weekends)? Some areas are suffering with over utilisation, which results in very slow speeds at peak times but full speed at off peak times.

If you go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login (unless you have a Hub 3 and this is your first visit to the hub GUI, which does require you to login) but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. Be careful to edit out or obscure any reference to your WAN IP or MAC address in the log to protect your privacy.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take 7-10 days) and run checks on your line.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Forum Team
Forum Team
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Re: Speed fluctuations

Morning Ruddy84,

 

Welcome to the community and thanks for posting.

 

My apologies you are experiencing slow broadband speeds. I know how frustrating this can be.

 

I've run some tests on your connection, the line and hub have come back as fine. The network segment is running stable and healthy.

 

As Scott mentioned are you testing through a wired or wireless connection? If wireless can you try through wired please to see if the speeds differ?

Can this happen at any time of the day or at certain times?

 

Let us know how you get on

Sam


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Ruddy84
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Re: Speed fluctuations

Hi Samantha I currently don't have a laptop as mine is broke but my Xbox one is wired and is showing speeds as low as 1mb at peak times so is my phone and my wife's and internet tablet I've called up and the guy I spoke to separated the channels or something to see if that helps but it's still doing it it's frustrating as I was with sky for 5 years and never had a problem.
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Forum Team
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Re: Speed fluctuations

Hey Ruddy84,

Thanks for getting back to us Smiley Happy

I completely appreciate this is frustrating. I wonder if there's any chance of you getting hold of a laptop so we can run a few more tests? Ideally we need to see how the network is performing hard-wired to a laptop or PC, it's difficult to get a diagnosis from a games console.

I know this is very inconvenient, please accept my sincere apologies.

Take care.

Heather_J

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