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Techrosh
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Speed drops

Recently my 100Mb connection has been dropping to around 10Mb during peak times. I understand that speeds drop during peak times but by 90%? This is not what I am paying for. I understand my area is affected by over utilisation but would that really affect the speed by 90%?

 

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked1250750000 Hz256 QAM-4.8 dBmV 36.0 dB10836273
Locked2258750000 Hz256 QAM-4.8 dBmV 36.0 dB9310299
Locked3266750000 Hz256 QAM-5.0 dBmV 35.8 dB4878290
Locked4274750000 Hz256 QAM-4.9 dBmV 36.0 dB4246286
Locked5282750000 Hz256 QAM-5.0 dBmV 36.2 dB1690300
Locked6290750000 Hz256 QAM-5.4 dBmV 35.8 dB2959297
Locked7298750000 Hz256 QAM-5.3 dBmV 36.0 dB2221272
Locked8306750000 Hz256 QAM-5.5 dBmV 36.0 dB3112277

 

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked332600000 HzATDMA46.0 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked660300000 HzATDMA47.0 dBmV64QAM6400000 Hz5120 Ksym/sec

 

I don't see any major issues on my ping graph : 

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Re: Speed drops

Hi Techrosh

 

Thanks for getting in touch. I'm sorry to hear of the slow speeds your are currently experiencing around peak times.

 

There is a ticket raised for peak time traffic under reference F003236262, the review date is set for around the beginning of July.  

 

This would most likely account for any drop in your speed around these times. When checking your modem everything else is looking healthy though which is good news.

 

When running a speed test is it through a wired or wireless connection? I can also see the modem has not been rebooted in quite some time so it would be great if you could reboot  and run the test again.

 

You can also contact our customer services team on 150 from any Virgin Media landline or 0345 454 1111 to arrange a loss of service credit quoting the fault reference. 

 

Speak soon

Ty


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Techrosh
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Re: Speed drops

Update on F0032366262 please
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Re: Speed drops

Hi Techrosh,

 

Thanks for bumping this thread.

 

I've checked the fault reference F003236262 and can see extra downstream channels were added in late June to alleviate the demand on the network.

 

You may find with the added channels it could possibly be faster than before but not where we'd hope it to be. The networks team are continuing to monitor the network and the next review date has been set for 11th November 2015.

 

I've added your details to the fault so we know you're affected too. I'll now move this post to a special team who are dealing with this further. They'll be in touch shortly.

 

Thanks


Rich
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Techrosh
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Re: Speed drops

Any updates? Has gotten worse recently..
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hiroson
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Re: Speed drops

The annoying thing is, this F003236262 has been going on for 2 years. They know they oversold in the area, yet i still see Virgin media sales people in local Tesco n Sainsburys pushing people to sign up. 

 

Why sell to an area when you cant provide advocate speeds, and make everyone suffer. 

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jpeg1
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Re: Speed drops


Techrosh wrote:
Any updates? Has gotten worse recently..

Can you post a new set of downstream data?

The power levels were very low when you started this thread, and if they have dropped further you will need an engineer visit. The low signal level will only make matters worse.  

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Techrosh
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Re: Speed drops

iBzu1nL

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Message 9 of 43
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Re: Speed drops

Update on the fault ticket please.

My speeds have really hit rock bottom. I only get 100meg early in the morning around 4/5am. Roughly hitting 10 Meg on weekends at best..
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Re: Speed drops

Hi Techrosh,

 

I'm sorry for the ongoing problems you're suffering due to this issue.  I've checked the latest and the review date remains the same in late March.  We'll keep an eye on things and contact you to let you know once we have a further update.

Kev

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