I have the same issue, in the day the speed is fine around 150mb down and 10mb up.
However in the evening it is difficult to get 20mb download and less than 1 mb up. I am paying for 150mb connection but now in the evening it's difficult to watch any catch-up tv without continual buffering. My son has an xbox but online gaming is impossible now.
It did not used to be like this as in the past it was really good and we never noticed any loss of service, this only seems to have been an issue over the last 2 month or so.
Sounds strongly like over utilization. Guessing many neighbours around your area have been signed up to virgin recently and now the demand for services outstrips your areas supply.
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Welcome to our forum, I am sorry to hear you are having problems with speed. Area traffic does pick up a bit in the afternoons but is below our threshold for escalation, the evening is not too bad at all. I wonder something else is causing it, the line and hub parameters are looking okay, it looks like you are in modem only mode. Are you measuring over wireless or wired. If you are not already please use wired with www.speedtest.net leaving the default server to see how that goes.
Thanks for the reply, During the daytime i get really good speed, see scans of speed test taken last night and this morning.
In order to rule out external influences i have one ethernet cable directly connected between my PC and VM router (In Modem Mode). I spoke to VM last night, they did a few things and it seemed to improve things slightly to get a max of 9Mbps download, i will continue to carry out the same test again tonight to see if this has improved.
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Sorry to hear you're still getting poor speeds. I've checked your connection again and everything looks healthy, power levels and SNR are spot on and the contention in the area is nowhere near a level that would affect you. Were these tests taken in modem mode with just the PC connected again?