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mdlpuk
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Speed dropped since Monday from 200 mb to 35 mb after fault

There was a fault on Monday morning in my area that had been registered on the auto-message system. since restoration speed has been appalling. See SamKnows graph

chart_1477437515.jpg

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Re: Speed dropped since Monday from 200 mb to 35 mb after fault

 Hey mdlpuk,

 

Thanks for posting Smiley Very Happy

 

Really sorry to hear about the connection problems you're experiencing. I appreciate that you've posted your graph. I've checked your connection and I can see we still have an area fault under ref: F004858246 which should be resolved by around 9PM this evening. This fault is for total loss of service, so would you please get back to us after this evening and let us know how you're getting on.

 

Apologies again for this,

Take care.

 

 

Heather_J

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mdlpuk
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Re: Speed dropped since Monday from 200 mb to 35 mb after fault

Hi Heather, Been on and off since 6 am has been back on since 19:10 speed much better but not perfect. High UDP latency peaks and RTP issues. Will monitor tomorrow and re-post. cheers Martyn_P
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Re: Speed dropped since Monday from 200 mb to 35 mb after fault

Hi Martyn,

 

I've run a check on your account and the network fault has cleared.

 

Is everything working OK now?

 

Speak soon Smiley Very Happy

 

Josh


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