Thanks for taking the time to post on the community.
Sorry to read that you are still having issues with the broadband speeds.
From checking your connection, the line and hub have come back as fine. There are no faults reported and the traffic on the network is running stable.
Can you complete a speed test whilst the Hub is in modem mode to see if the speeds differ please?
Also when you get chance create a Broadband Quality Monitor as this will check the performance of the connection. If you do create a BQM, you will need to disable the firewall within the router for it to work.
I have spoken to support staff already who say this is a known issue that requires a fairly major fix it effects an area including over 250,000 people not just me! It's been waiting since August to be fixed with fix times promised and missed routinely the latest guaranteed fix time is next week so let's wait and see.
What is the problem then? Did they say exactly what is causing it?
I can't deal with it much longer, we already can't afford the internet we have and have been thinking of leaving. When the internet drops off like this every night it feels like I'm paying for thin air.
I understand it is a capacity issue thousands of new customers and no new equipment. For what its worth switching to the superhub 3 and 200mbs has improved the situation a bit as while there is a huge drop off in speed in the evening it does remain at usable levels
The fault reference I was provided was F003496565 this "fault" has been ongoing since before March I suspect the true issue is over utilisation of available capacity and Virgin's inability to provide the service it charges for without substantial upgrade which it evidently isn't prepared to do.
Despite this customers who note the issue are told to go through the standard checking their own equipment nonsense every time it never helps because the fault isn't with the end user.
The current "fix date" for this fault is 23/12/2016 however as it as least the fifth "fix date" provided I think we can take that with a huge bucket full of salt.