Out of interest, has anyone followed up why BT Infinity is still not available in Area 21/HA3 (Kingsbury) area? I attempted this a couple of years ago and was told there wasn't enough interest and it wasn't worth their while upgrading the 'green boxes' etc.
I have no option but to stick with VM if I want fibre broadband. I've been with them since around Nov 2012 and always been on their XL package for broadband (and phone) only.
I have NEVER had anything above approx. 70mbps-80mbps download and latency is generally high.
I'm supposedly on up to 200Mbps, for what it's worth. I have the SuperHub 2ac (still rubbish).
I am aware of the ongoing high utilisation issue (F003110131) which has been the case literally since I joined.
I have to call every month to get them to take money off (max. £12) my bill. Whenever I call I am given new dates of resolution. They just keep moving the resolution date every few months.
Made a formal complaint and they couldn't even be bothered to get back to me on that or acknowledge it. Requested all account information and yet to receive that too (supposed to get it within days, been months since original request).
Began the CISA form, and they've given me more of a refund on my account and closed the complaint.
But, I'm back to square one.
So frustrating, but don't feel I have any options here!!
Anyone else affected by this particular problem and has any thoughts of what is going on and any alternative options out there other than back to ADSL?