i am having a problem with my broadband it is being very slow, it keeps buffering and some times I loos the connection completely so I have had to reset the router twice and that only helps for a short time. I checked the status on my account and it should be working fine. What should I do?
Thanks for posting! I am sorry to hear about your issues with poor performance. I apologise for any inconvenience caused.
I have run some checks from here and everything looks great! No errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.
Are you still having these issues? If so, please respond to me here with a recent copy of your Hubs logs for me to compare with the data we have here. You can find these by opening your internet browser and typing 192.168.0.1 into the address bar. Before logging in, in the top right hand corner it will say 'Router Status' click there and all of the information needed is inside.
Also, how are you connected wired or wireless?
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