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Bozzy
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Speed boost....or not?

I keep getting emails saying I'm getting and now have a free speed boost to 150mbps. Even when I log on to my account online, I see in the top box; Your speed boost is complete! Your connection speed is now up to 100Mbps. We've upgraded your speed so you can enjoy more of what you love to do online. Thing is, I was on 100mbps before and have been for quite a while, and nothings changed. Am I missing something here?
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RTR1
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Re: Speed boost....or not?

Your not the only one Bozzy,

I would also like to know the answer to this plus if It is only being upgraded now

why have I been paying for a VIVID 200 service since last October?

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Forum Team
Forum Team
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Re: Speed boost....or not?

Hi Bozzy, 

 

Thanks for your post and apologies to hear your speed hasn't changed since your area was boosted for free. 

 

When was the last time you changed your package or called tor educe your price? Any customers who are already on a VIVID package is already on the new tier so you wouldn't get an increase. 

 

Come back and let us know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Re: Speed boost....or not?

Hi RTR1,

 

Thanks for your post regarding your speed boost Smiley Happy

 

Before we boost anyone, we have to amend the tiers so if you changed to a VIVID package already, you'll already be on our boosted tier. 

 

Hope that helps confirm things Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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