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SAXB
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Speed between 0 and 2

I have been a happy customer for years, until 3rd Jan. Since then I have had almost no broadband, speeds consistently between 0 and 2, sometimes for most of the day, sometimes for days on end. Then it will work again, full 150, for a few hours, then back to the 0.5 this is wired speed. Have had - two engineer visits - replacement suberhub - hours on the phone and basically it's no better... what next ? Do I have to leave virgin?
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Re: Speed between 0 and 2

Hi SAXB,

 

Welcome to the Community!

 

Really sorry to hear you've had an on-going issue with your connection.

 

I've located your account and I can see you've got an appointment booked for a senior technician to take a look at this for you. Let me know how the appointment goes and give me a shout if you need anything else.

 

All the best! Smiley Very Happy

 

Josh


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