Menu
Reply
  • 2
  • 0
  • 0
mikeyfreeman
Joining in
70 Views
Message 1 of 3
Flag for a moderator

Speed and connectivity

I've got VIVID 200 Optical Fibre and my wifi speed and connectivity is terrible. Even when I'm within 5m of the router it's still often not connecting and speeds can be very very slow.

I've been through all the tips and trouble shoot and nothing seems to help.

0 Kudos
Reply
  • 2.96K
  • 378
  • 939
Superuser
Superuser
53 Views
Message 2 of 3
Flag for a moderator

Re: Speed and connectivity

Have you tested speeds with an Ethernet connection to see if the issue is just with the wireless or with your line speed?

Are you seeing slow speeds all day or only at peak times (typically 4pm-11pm weekdays and weekends)? Some areas are suffering with over utilisation, which results in very slow speeds at peak times but full speed at off peak times.

Wireless is easily disrupted by a number of external factors so it is not something VM can control or guarantee, no ISP can.  The VM hubs, like all free ISP routers, are basic devices that for some people are fine but for others not so much.  The only thing VM will suggest is trying different wireless channels, they have a guide here.

There is also a sticky post at the top of the N&W board with good advice:
http://community.virginmedia.com/t5/Networking-and-wireless/Getting-a-better-Wireless-Network-Signal...

One option might be power line adapters.  These use the electrical wiring in your house to create a wired network without the need for long cables.  They are rarely as fast as the manufacturer's claim but are a lot more stable and less prone to interference than wireless.  Some provide just wired connections and others come with additional wireless built in to allow you to create a wireless access point in parts of the house where the wireless signal is poor.   Some powerline adapter reviews here:
http://www.pcadvisor.co.uk/test-centre/network-wifi/20-best-powerline-adapters-2016-uk-3490638/


Another option to improve your wireless is with a third party router.  It is what I and many other customers do and it can make a huge difference.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

0 Kudos
Reply
  • 9.96K
  • 291
  • 624
Forum Team
Forum Team
40 Views
Message 3 of 3
Flag for a moderator

Re: Speed and connectivity

Hey mikeyfreeman,

 

Thanks for joining us on the forum Smiley Very Happy

 

Apologies for the connection problems, I've checked this for you and noticed that your power levels could do with some attention.

 

This fix is carried out by our engineers so I'll drop you a PM (purple envelope, top right) so we can book you in.

 

Catch you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply