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Sideswipe
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Message 1 of 8
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Speed Upgrade

Hi,

I'm just wondering how to find out when my speed upgrade is due. When I log into my account I get the following message:

Capture.JPG

I don't log into my account that often, but I seem to think the last time I looked the message said it was due in November 2016, but I've not noticed any speed increase.

Thanks

 

 

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Forum Team
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Message 2 of 8
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Re: Speed Upgrade

Hi Sideswipe, 

 

Thanks for your post Smiley Happy

 

Apologies for the delay with your free speed boost. 

 

Have you checked the Speed upgrade website recently? If not have a look here: Speed Upgrade This will tell you when your area is due it's upgrade. 

 

Keep us posted on this one. 

 

Thanks,

Kath_F
Forum Team

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Sideswipe
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Message 3 of 8
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Re: Speed Upgrade

Hi,

I've entered my postcode on the website and it says "Your speed boost is ready now", but I can't see any speed increase.

Do I need a different super hub for the new speed?
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Superuser
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Message 4 of 8
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Re: Speed Upgrade

If you have a superhub2/2ac/3 then no you don't.


Might be worth calling up to get it processed or try a different web browser.
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Superuser
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Message 5 of 8
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Re: Speed Upgrade

Will be quicker than going through the forum if it's ready. They can process it there and then via phone.
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cloverleaf146
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Message 6 of 8
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Re: Speed Upgrade

Have you changed your "package" recently ? If so, you are stuffed as far as the upgrade is concerned - it's a VM small print stitch up special.

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Sideswipe
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Message 7 of 8
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Re: Speed Upgrade

No I've not changed my package in years, but I do have only have a Superhub 1.0.

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Superuser
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Message 8 of 8
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Re: Speed Upgrade

You will need a superhub2 or better at least. You will get told this while ordering, or through the order process.
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