i am in SM2 (Area 03) and the speeds are now unacceptably low...what can i do?
If VM are 100% at fault, utilisation (over subscribing) is their problem, then make a formal complaint with VM, after 8 weeks if its not resolved take it to CISAS, follow my simple guide to make it easier.
You can, if you provide enough evidence to CISAS you can get up to, if not more than 50% of your BB costs.
First I would do some basic diagnostics first to diagnose what the problem is.
Going to an adjudication service like CISAS without knowing what the problem is first is just plain stupid. It maybe a wireless problem or a problem with your equipment or any other problem outside VM's control.
Are you experiencing slow speeds on a wired or wireless connection? If wireless test wired.
I would test the speeds wired directly to the hub during the day and again during evening peak times. If you are getting headline wired speeds during the day and poor speeds during evening peak times then it looks like a Utilisation issue. If this is the case, and it has been confirmed by VM, then you might need the services of a adjudication service if VM cannot fix the problem in a timely manner (unlikely) However, this will not fix the speeds any quicker.
If you are getting poor wired speeds all the time, then it looks like a technical fault which are usually fixed fairly quickly. If this is the case posting the hub's power levels and network logs would help,