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liamjg
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Speed Issues. Wallasey, Wirral.

Hi there,

First time using this forum. I upgraded from the SH2ac to the SH3 last Friday when I upgraded from the 200MB to the 200MB Gamer. Never had any issues before with the previous hub and 200MB line. Since 'upgrading', I've gone from a consistent 180-200mbps, to a wildly varying 20-150mbps. I'd say it averages 50-70mbps. The whole point of me upgrading was to increase my upload speed (which seems fine, between 19-21mbps), and to avoid throttling. This is so I could use my Nvidia Shield and the GeForce NOW game streaming. I haven't been able to use it at all, as it just throws up a low bandwidth warning (which occurs below 50mbps), then a disconnect (which occurs below 25mbps). It's awful! I'm so disappointed in this. I've done all the tests possible (wired and wireless), like disabling wireless and removing all other Ethernet leads to test directly via the laptop. I've thoroughly checked my area using a WiFi checker to ensure I'm not using any frequencies that may overlap, and I'm using the (very) free channels I've used for some time. When I called to complain, even though I explained I was complaining about a wired issue (to keep it simple), he told me my wireless settings were all wrong. Without wanting to argue, I just allowed him to change the bandwidth, even though that has no bearing on the current issue with the line.

I've attached some data for reference, I'm going to try and call back tonight if I have the time (and I can bear it).

Date And Time
Error Number
Event Description
2016-10-16 09:15:29.00
84000700
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-16 09:15:30.00
84000500
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-16 09:15:30.00
84000700
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-16 09:15:30.00
84000500
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-22 09:48:46.00
2417164308
Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:47.00
82000200
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-22 09:34:20.00
2417164308
Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-27 17:49:39.00
84020200
Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-27 17:49:39.00
84020300
MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-27 17:49:52.00
82000200
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-27 18:31:09.00
68010100
DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-27 18:46:10.00
68010200
DHCP REBIND sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-27 18:50:37.00
84020200
Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-27 18:50:37.00
84020300
MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-27 18:51:29.00
82000200
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-27 19:17:16.00
82000900
B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-27 19:17:42.00
69010200
SW Download INIT - Via Config file
2017-01-27 19:27:11.00
69011200
SW download Successful - Via Config file
2017-01-28 17:52:26.00
82000200
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-01 18:37:04.00
2417164308
Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 Item
Status
Comments
Acquired Downstream Channel(Hz)
298750000
Locked
Ranged Upstream Channel(Hz)
32600000
Locked
Provisioning State
Online

Downstream bonded channels
Channel
Frequency(Hz)
Power
(dBmV)
SNR
(dB)
Modulation
Channel ID
1
298750000
0.5
38.9
256 qam
45
2
322750000
0.2
38.9
256 qam
48
3
314750000
0
38.9
256 qam
47
4
306750000
0.2
38.9
256 qam
46
5
290750000
0.7
38.9
256 qam
44
6
282750000
0.7
38.9
256 qam
43
7
274750000
0.9
40.3
256 qam
42
8
266750000
0.9
38.9
256 qam
41
9
258750000
0.7
40.3
256 qam
40
10
250750000
0.7
40.3
256 qam
39
11
242750000
0.9
40.3
256 qam
38
12
234750000
0.9
40.3
256 qam
37

Upstream bonded channels
Channel ID
Frequency(Hz)
Mode
Power
(dBmV)
Modulation
Channel Bandwidth(Hz)
Symbol Rate (ksps)
11
32600000
ATDMA
42
16 qam
6400000
5120
10
39400000
ATDMA
42
16 qam
6400000
5120

Operational Configuration
General Configuration
Value
Network access
Enabled
Maximum Number of CPEs
1
Baseline Privacy
Enabled
Docsis Mode
Docsis30
Config file
V42997a858765887c.cm
Primary Downstream Service Flow
SFID
57098
Max Traffic Rate
230100000
Primary Upstream Service Flow
SFID
57097
Max Traffic Rate
22000000

Any help regarding this would be gratefully received. I feel like I've just been left in no-man's land after this supposed 'upgrade'. Wish I'd left well alone. I think my CTMS has changed too.

Kind Regards,

Liam Groom. :-)

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blazingmagnums
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Message 2 of 8
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Re: Speed Issues. Wallasey, Wirral.

Recently upgraded to the 200 package in Prenton. It's amazing at 3am, but so so every other time. Seeing no real difference from my previous package 

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Re: Speed Issues. Wallasey, Wirral.

gle Hi liamjg,

Welcome to our Forum Smiley Happy It's always nice to welcome a new user and I hope you'll excuse the wait time (we're rather busy but are working hard to get posts replied to).

The first thing that my tests to your connection revealed is that your downstream power levels are too low whilst the upstream is too high.
Added to this is the fact that your Hub is connected to a single upstream channel instead of 2. 
I can find no area or network faults so propose that we send out an engineer to take a look. Please reply to my PM (purple envelope icon, top right of screen) and I'll get an appointment scheduled in.

 


Jen
Forum Team



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Re: Speed Issues. Wallasey, Wirral.

Hi Liam Groom,

 

Thank you for getting back to me so quickly though I must apologise. I tested your connection using the IP address from which you last posted.

But that links to a different account, and it is that connection that has the need for an engineer visit!

We can either arrange a visit for that person via here or they can call in. I'll message you about that.

But that leaves us with your connection which has 2 upstreams and nigh on perfect power levels. The only thing I can find is a highish number of T3 timeouts. Would you please reboot your Hub so I can check for timeouts tomorrow?

Thanks Smiley Happy


Jen
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liamjg
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Message 6 of 8
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Re: Speed Issues. Wallasey, Wirral.

Hi Jen,

Further to this, our home alarm has given us our internet connection warning four times today; meaning that on four separate occasions, the data centre our alarm company use hasn't been able to communicate with our house alarm. This control unit is directly plugged into the router via Cat6.

Kind Regards,
Liam.
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liamjg
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Re: Speed Issues. Wallasey, Wirral.

Screenshot_20170215-194825.png

Screenshot_20170215-194830.png

Hi Jen,

Here's the screenshots from our house alarm today. I've rebooted the router as requested.

Kind Regards,

Liam.

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Re: Speed Issues. Wallasey, Wirral.

Hi Liam,

Thanks for the update and speed test results.

I've checked your connection extensively but can see nothing for the date/time indicated in the speedtests. I think perhaps we should go ahead with the previously proposed engineer appointment, to see if he can find any localised issue. I've sent you another PM to make arrangements.


Jen
Forum Team



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