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Robbo2u
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Speed Drop NP20....(2017)

Experiencing a massive broadband speed drop in the evening from my usual 72 mbps to 2/3 mbps, I would expect a speed drop in busy times but this is strangulation. Is there not a minimum service level I could reasonably expect ??

Cheers

Robbo2u

            

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Re: Speed Drop NP20....(2017)

Hi Robbo2u

Welcome to the forum. I'm really sorry to hear of the slow speeds you've been experiencing recently. I've run some checks on your connection and everything looks ok with your hub and network segment. Are you connected wired or wireless when you experience these slow speeds in the evening? If it's wireless is there any improvement over ethernet? 

Speak soon,

Ty


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Robbo2u
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Re: Speed Drop NP20....(2017)

HiSmiley Happy

Thanks for checking the system out for me. It was on Wi-Fi that I experienced some of the problems, which I have now addressed by using a 3rd party router (Linksys WRT1900ACS)  which appears to have eased the problem. The Ethernet connection now seems to have stabilised as well.

Thanks again Ty Smiley Happy 

Robbo2u

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Re: Speed Drop NP20....(2017)

Hi Robbo2u,

 

That's awesome, glad to hear it's working now!

 

Pop back to the Community if you get any more trouble and we'll take a look.

 

All the best! Smiley Very Happy

 

Josh


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