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johninho
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Speed Boost

Anyone have any advice/info on this from my account, re speed Boost from 100 to 150? Increase has been promised for over a year now with ever changing dates. Now shows 2015!

"Hold on tight. Your speed boost is on the way…
Your speed upgrade will be ready to take your connection from up to 100Mbps to up to 150Mbps. It's all thanks to DOCSIS® - the magic in our cables. Look out for it between July 2015 and July 2015
Discover more with broadband"


I've given up trying to find any official information from Virgin. Their website is obviously designed to stop you getting in touch with them.

[MOD EDIT: Subject heading changed to assist community]

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Forum Team
Forum Team
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Re: Speed Boost. Date now in the past.

Hi johnionho

I appreciate you taking the time to get in touch with us about the speed boost and understand that when the dates have changed it can be frustrating for our customers.

The fact that this has shown recently as 2015 too is also not right of course.

I have checked in and can see that this can be updated for you and this has been requested for you.

Please allow up to 24 hours for this to take place.

Let us know if you need anything else Smiley Wink


Forum Team

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johninho
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Re: Speed Boost. Date now in the past.

Wow. Thanks for taking the time to sort this out. Really appreciate it.
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