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qoole
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Southampton SO18 download speed at 1%

Hiya,

Started suffering slow speeds a few nights ago, put it down to peak issues. Now it's 11am and I'm down to 1% of my download speed - a mere 2mbit

5826402751

To pre-empt the usual questions, I have already rebooted the 'Super'Hub, I'm the only active device on the network, cabled not wifi. Could someone from VM please advise?

 

Thanks, Alex

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qoole
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Re: Southampton SO18 download speed at 1%

To pre-empt even more questions, here are the 'Super'Hub stats:

downstream.pngupstream.png

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alainf
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Re: Southampton SO18 download speed at 1%

I'm seeing the same on my router in SO50. Only one downstream channel locked.

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justinbradley
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Re: Southampton SO18 download speed at 1%

Hi,

Are you still seeing issues?

I'm in SO18 as well, and I'm seeing about 10% of the normal download speed, no errors, just slow.   Its been like it for a few days.

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Re: Southampton SO18 download speed at 1%

Hiya Alex,

 

Thanks for taking the time to post on the community.

 

Sorry to read that you are having issues with the broadband connection.

 

Looking at the stats you posted, the downstream and upstream were only locked onto one channel. Checking it this side, they are now fully locked onto all channels and within range which is good. There are no issues on the network either.

 

Are you still experiencing slow speeds? Were the speed tests you completed through a wired or wireless connection?

 

Hope to hear from you soon

Sam


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