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thedigester
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South London dropouts and slow speed

I am getting fairly constant dropouts and slow speeds (e.g. >5Mbps).  My iMac is hardwired to the Superhub2.  I will post a series of screenshots from the router status page.

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thedigester
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Re: South London dropouts and slow speed

Screenshot 2016-11-08 16.09.22.png

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thedigester
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Re: South London dropouts and slow speed

Screenshot 2016-11-08 16.09.40.png

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thedigester
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Re: South London dropouts and slow speed

Screenshot 2016-11-08 16.09.58.png

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thedigester
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Re: South London dropouts and slow speed

Screenshot 2016-11-08 16.10.42.png

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thedigester
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Re: South London dropouts and slow speed

Bumping this to see if anyone has any ideas.

Anyone from Virgin interested in keeping a customer before I leave for BT Infinity?
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justhandguns
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Re: South London dropouts and slow speed

I am in area 03, it should be South London I guess. I am having speed of <2mbps since the 5th of this month. I managed to contact Virgin via their online chat and an engineer visit is scheduled for next week. If you read through the threads here, a lot of people are having similar problem recently with dramatic dropout in speed. And the slow responses in this 'official forum' does not help a lot.

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Forum Team (Retired) Adam_L
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Re: South London dropouts and slow speed

Hi thedigester, 

Thanks for getting in touch to let us know about your slow speeds and drop outs I apologise for any troubles.

I have tested the connection from here and I can see that everything looks great, no errors or time outs inside the Hubs logs and all of your power levels are where they should be.

Are you still having these issues? If so, please respond to me here with a recent copy of your Hubs logs for me to compare with the data we have here.

Also, when the connection drops, is there any noticeable change to the Hubs light sequence?

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


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thedigester
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Re: South London dropouts and slow speed

Adam,

I am still having these issues and I will post updated stats over the weekend.

However it appears from this thread:

http://community.virginmedia.com/t5/Speed/Area-21-painfully-slow-evening-speeds/m-p/3260381

that there is a known issue in my area of over capacity and slow peak time speeds. Could you comment on why this was not mentioned in your reply?

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thedigester
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Re: South London dropouts and slow speed

Speed just tested. Unacceptable.

http://beta.speedtest.net/result/5813812554

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