Yes, I;ve read the other thread and it certainly seems to be the issue but given the fact we're paying over £40 per month for a "gamer" package, I don't see this as an acceptable connection.
It seems to me that there are 2 options for a fix: Drop us back down to 12 channels with the SH3 or Send out a non-SH3 replacement.
A quick search on Ebay shows dozens of Virgin SH2's and SH2AC's.which obviously haven't been collected so if Virgin don't have spares, perhaps they should be looking at getting those back in to the system..
The self test (now) only takes less than 10 seconds to run, and after that lengthy time: it (now) proudly proclaims that there's nothing wrong, but there is something amiss in the here and (now) because my speeds drop to nothing and then climb backup to 1MB a second, (if I'm lucky).
Other: Installed an IP hider, read about WiFi hacks being able to piggyback on your bandwidth whilst you're using it.
The first time I ran it: it was like someone threw a tantrum as my speeds drooped through the floor. Have I cured my problem? - No! - But that IP masker has shown me that something weird is going on at my end, and that issue expands out into the Virgin servers.
Now with that monitor in place: I can finally see what's going on here.
Currently: after downloading and running tbbMeter my internet has crashed out again, and the speed is in the pits as it struggles to even run a 5MB speed test.
I saw your post in the epic 203 page gaming thread about this. I expect you've seen the signature of the user tommey in that thread that includes the record of his 3 year battle with VM where nothing got fixed before he left and went to BT. Perhaps you're stuck with VM and have no alternatives or maybe you're stuck in contract. No-one wants hell on earth for 3 years.
jlippa, unfortunately we have no alternatives at present, which Virgin obviously know given their lack of response.
If I could get any other connection that would guarantee more than 3.5Mb I would have left Virgin as soon as they started providing 20Mb maximum on a 200Mb connection (especially given that a lot of the time it was way less). With kids on netflx, 3.5Mb wouldn't really cut it.
It has been over 3 weeks since you said "If you are still having trouble let us know and we will be happy to take a look for you." (2 months since the connection changed to this) and as of today, 06/02/18, I have still had no response to the fact I have shown that there is still a massive issue and my connection is unusable for its main purpose, ie Gaming.