Menu
Reply
  • 9
  • 0
  • 0
Justcraig
Tuning in
185 Views
Message 1 of 3
Flag for a moderator

So so slow broadband

Hi there
My broadband is getting worse by the day
Slower and slower I was told a cabinet up grade was the issue this should have been completed 17/1/2017
But it's just got worse even so my son keeps getting kicked out of x box live
Could it be my hub I'm on 200 Meg on the 2a hub
Any help please
Thanks in advance

Craig

0 Kudos
Reply

Helpful Answers
  • 7.26K
  • 305
  • 520
Forum Team
Forum Team
285 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: So so slow broadband 😣

Hi Justcraig,

 

Thanks for posting!

 

I'm sorry to hear you're still having trouble with this.

 

I've checked the account and it looks like there's still an issue with the network affecting speeds at peak times - Ref.(F004137427). Our technicians are working to get this sorted and have set a review date of 12th April.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out



All Replies
  • 7.26K
  • 305
  • 520
Forum Team
Forum Team
286 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: So so slow broadband 😣

Hi Justcraig,

 

Thanks for posting!

 

I'm sorry to hear you're still having trouble with this.

 

I've checked the account and it looks like there's still an issue with the network affecting speeds at peak times - Ref.(F004137427). Our technicians are working to get this sorted and have set a review date of 12th April.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


  • 9
  • 0
  • 0
Justcraig
Tuning in
140 Views
Message 3 of 3
Flag for a moderator

Re: So so slow broadband 😣

Hey josh

Thank you very much for
Getting back to me about this problem
And thank you very much for explaining
This to me

Thanks
Craig
0 Kudos
Reply