I'm actively looking to change provider now my 100mb fibre has been rubbish for about the last 6 months average speeds below 1.5 and intermittent. Takes ages to contact anyone if at all so I think I will go back to BT or SKY
Thanks for keeping in touch. I am sorry to see that you have been having trouble contacting us. I can see my colleague Josh PM'd you on Monday.
I have just responded to the reply you sent us yesterday evening.Please keep an eye out for the Purple Envelope, top right hand corner.
We are a community based forum so it can some times take a couple of days for the team here to get to you.
If you ever do need to speak to someone urgently please do call us 150 free from a Virgin land line or 0345 454 1111 (Usually comes out of your minutes from any other phone). Alternatively you can also get in touch via our Web Chat team.