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kickoff3p
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Smart TV internet unusable

I connect my Smart Tv via a network cable and although I don't use it that often it has now become so slow it's unusable. The connection is fast enough because the menu option come up quickly but the only application that I can use is Facebook everything else just takes too long to load.

Anything I can do ? the software on the TV is upto date.

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Re: Smart TV internet unusable

Hello kickoff3p,

Thanks for posting Smiley Happy

Sorry to hear about the trouble with your Smart TV connection, this must be frustrating. Is your TV connected directly with an Ethernet cable, or via power lines? What speeds are you getting when you perform a speed test from a PC or laptop? Also, what make is your TV so if needed we can try and give device specific instructions.

Talk with you again very soon,

Take care.  

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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kickoff3p
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Re: Smart TV internet unusable

The TV is Panasonic connected direct via Ethernet cable here's the test.

screenshot-www.speedtest.net-2017-03-14-21-41-50.png

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Re: Smart TV internet unusable

Hey kickoff3p,

Thanks for posting your speed test results, doesn't seem to be a problem there.

Have you ensured that your TV is fully up to date, no pending software upgrades? In exception to your TV, do all other devices work well?

Speak with you again soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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