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StephenStern
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Slow speeds

Anyone else suffering with slow speeds of an evening? Im in area 22.

Getting less than half the package im on!

I'm on 160mb but I'm lucky to get more than 60-80mbps!  Not what im paying for...

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StephenStern
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Re: Slow speeds

anyone seeing the same?

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Re: Slow speeds

Hey StephenStern,

Thanks for posting Smiley Happy

Sorry to hear about the slow speeds you're getting at the moment, I know it can be frustrating. I've checked your connection and I can't seem to find anything wrong with your power / SNR levels etc. Are you testing your speeds on a wireless or a hard-wired connection? Do you see speed drops on multiple devices, or just the one?

Please get back to us so we can continue to investigate.

Thanks,

Take care.

 

Heather_J

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StephenStern
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Re: Slow speeds

Hi. I said hard wired. Im an IT project manager myself so know how it all functions. Seems to only be in evenings and weekends.
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Re: Slow speeds

Hi StephenStern,

 

Hope all is well. Thanks for getting back to us.

 

I've checked your connection,  the downstream power levels are too high at + 11 dBmV and I would like to book an engineer appointment to adjust these for you. 

I have sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Look forward to hearing from you

Sam


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StephenStern
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Re: Slow speeds

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