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kjfowler1980
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Slow speeds

Can someone please get in touch re our broadband speed. Since moving to Virgin from Sky, promised better BB speed ours has consistently been below 140mbps and we were promised 200mbps or more?
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Forum Team (Retired) Adam_L
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Re: Slow speeds

Hi kjfowler1980, 

 

Thanks for getting in touch to let us know about your slow speeds issues. I apologise for any inconvenience caused.

I have tested things from here for you and I can see that there's a number of time outs inside the Hubs logs and an engineer will need to attend in order to investigate things further for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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