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jindysingh
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Slow speeds should be on 200mpbs getting 30-150mpbs still ongoing issue

Slow speeds should be on 200mpbs getting 30-150mpbs still ongoing issue

Hi again,

Repost from before still same issues.

Will try to provide as much information as possible hopefully somebody can help.

So in the last few months I have noticed I am not getting my full 200mbs.

I have tried everything from modem mode to using the super hub 3.0 and my speed test result in speeds from 30mbps to 150mbps

Then when downloading using my server I am using cat5e on gigabit ports and still the speed is showing at 30-70mbps have tried at various different times but still having the same issue.

I am having these issues throughout day and night slow speeds.

Power levels are below.

 

Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
12990000003.238.9256 qam41
23230000003.938.9256 qam44
33150000003.438.9256 qam43
4307000000338.9256 qam42
52910000001.738.6256 qam40
62830000000.938.9256 qam39
72750000001.438.9256 qam38
82670000001.238.9256 qam37
92590000001.238.9256 qam36
102510000001.538.9256 qam35

 

Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
230200000ATDMA44.816 qam64000005120
323600000ATDMA44.816 qam64000005120
136800000ATDMA44.816 qam6400000

5120

 

Errors below.

 

2016-12-28 21:23:48.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2016-12-31 21:17:57.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-01-07 07:19:41.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-01-08 11:18:28.0082000300Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-01-08 11:18:28.0082000600Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-01-08 11:19:08.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-01-08 11:29:44.0082000300Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-01-08 11:29:44.0082000600Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-01-08 11:30:24.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-01-10 13:35:11.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-01-11 21:05:14.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-01-11 21:05:14.0068010600DHCP Renew - lease parameters tftp file-V0dea97109ea7aa00.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-01-14 21:16:26.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-02-03 11:14:36.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-02-07 11:55:53.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-02-12 23:03:51.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-02-13 00:32:13.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-02-13 15:23:03.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-02-13 15:23:03.0068010600DHCP Renew - lease parameters tftp file-V0dea97109ea7aa00.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2017-02-16 21:22:15.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Any help would be grateful.

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Re: Slow speeds should be on 200mpbs getting 30-150mpbs still ongoing issue

Hi jindysingh,

 

Hope all is well. Thanks for taking the time to post back on the community and sorry to learn you are still having issues with your broadband speeds.

From checking the network, the traffic is now breaching our thresholds and I have raised this across to our networks department for further investigation. Once I have further information I will let you know.

As this will impact your broadband speeds during peak hours and you mentioned you have this issue at all times of the day, can you complete speed tests direct to the Hub without your server connected and the PC/laptop in Safe Mode with Networking please? When using speedtest.net, select the default server and post a link/screenshot of the results.

Let me know how you get on

Sam

 


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Re: Slow speeds should be on 200mpbs getting 30-150mpbs still ongoing issue

Morning jindysingh,

 

Just wanted to let you know more information in regards to the high peak time traffic fault I raised.

 

The reference number is F005133969 and has a review date of 17th May.

 

To discuss this further I have sent you a PM (purple envelope icon, right corner).

 

Speak soon
Sam


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