I upgraded to VIVID 200 on the 22/02/17, from a 50mbps package I had previously with Virgin Media.
The problem is, I am not getting 200mbps or anywhere near that speed. My speed tests on an ethernet cable show me an average of around 90mbps. I have also tested on the 5Ghz with my mobile phone, again yielding results of below 100mbps.
I have had an engineer come over and check the connection. He changed the router and the fibre cable linked to the router. He then went to check the cabinet and returned saying that he was getting bad signals from it. He then said that he would get a service team to check it out today (13/03/17), but nothing has happened since.
I would really hope for this problem to be solved, else I might as well downgrade to a 100mbps package if I'm just wasting money like this.
Here are the downstream, upstream and network logs from the router page:
Welcome to our forum, sorry you are unable to obtain higher speeds, the area traffic is quite low so I wonder what is going on. Your line and hub stats all look good also. Couple of things spring to mind.
Has the Ethernet negotiated a 1Gbps or 100/10Mbps, if you check where the lead plugs in the hub is the LED green or orange.
If not already doing it always check your speed please wired with www.speedtest.net leaving the default server as this will normally remain on our network.
Ah that may be your problem then as an orange LED indicates that the Ethernet has only negotiated a 100/10Mpbps speed and that means in practice that you will never get higher than about 90Mbps. It can be because the Ethernet card on the PC is not capable of it or needs the latest drivers, or as you say may be worth trying another Ethernet cable. Good luck let us know how it goes.
My devices do not support gigabit connections, so I won't be able to get more than 100mbps, and downgrading my package would cost more than my current package because have some loyalty discounts. I have updated all my ethernet drivers, but since I'm using a laptop, I wouldn't want to mess the interior up to install a new ethernet card.
You are welcome and thanks for the update, that is a shame to hear but at least we know why. I guess the advantage of still having a 200Mbps connection is that will be shared among all of the devices so in theory if one is using up close to 100Mbps of bandwidth there is still 100Mbps left for the others.