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benscorgie90
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Slow speeds in the Southport, Formby area of merseyside

Has anyone else been told in and around these areas that the slow speed is caused by old cable and they are waiting on the council to give them permission to replace it?

Also keep getting told every month since November last year that this will be fixed soon, I mean when is soon?

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Re: Slow speeds in the Southport, Formby area of merseyside

Afternoon benscorgie90,

 

Thanks for posting and welcome to the community.

 

I've taken a look into this for you and from checking your connection I can see a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004985103 and has a review date of 1st November. As this is a review date it can be subject to change.

 

Sorry for the delay and for any inconvenience caused.

Regards

Sam

 

 


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