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Ronniec1984
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Slow speeds in g64 area

Hi I have vivid 100 and in the evening I'm only getting between 10 and 20 Mbps download speed. It's only started to slow up is there work being done in this area?
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StNeots197
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Re: Slow speeds in g64 area

I'm in area 31, with a 100MB/sec broadband contract, and I've been getting 3 to 6 MB/sec speed since 7pm or so... :-(

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StNeots197
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Re: Slow speeds in g64 area

I recommend that you phone them. I did, and they remotely restarted my modem (which seems to be somehow more effective than when I restart it myself) and played with some settings and now it works okay (around 80-100MB/sec).

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Re: Slow speeds in g64 area

Hi Ronniec1984,

 

Welcome to the Community!

 

Sorry to hear you've had speed issues.

 

I've run a diagnostic on your equipment and everything is looking great at the moment. Your signal levels are all as they should be and there are no issues with the network in your area. Are you still experiencing speed issues?

 

Speak soon Smiley Very Happy

 

Josh


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Ronniec1984
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Re: Slow speeds in g64 area

Hi Josh

I seem to have great speeds all day till around 1900 then it slows rights down. It's only started to do this over the last week it's always been great till now.
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Re: Slow speeds in g64 area

Hi there Ronniec1984,

 

Sorry to hear about the connection fault experienced.

 

I've had a look into this for you and I'd like to arrange for an engineer to take a further look into this.

 

I've sent you a private message so that we can get this booked in.

 

Hope to hear back from you soon,

 

Nat_J


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