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Shaz66
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Slow speeds in evenings

I've been having this problem for over a year and haven't been told what the problem is after calling in many times. From around 6:00pm until at least 11pm the speeds are shocking with the lowest seen less than 1mbps. Watching videos on YouTube and even loading websites is a struggle.

can someone tell me what the fault is and a fix time.

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Re: Slow speeds in evenings

Hi Shaz66,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004174880). Our technicians are working to get this resolved and have set a review date of 26th April 2017.

 

I've also picked up an issue with your Upstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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