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tina_g
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Slow speeds in evening since 70mb upgrade

Since the recent upgrade to 70mb, I am struggling to even achieve 10mb downloads in the evening.  At the current time of posting I am only achieving 3.5mb!

Here are speed test results:

http://www.speedtest.net/my-result/5891665378

Please let me know what needs to be done to get this resolved.

 

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tina_g
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Re: Slow speeds in evening since 70mb upgrade

Started happening again at 7pm. Down to 5mb tries jumping to 10mb but stabilises at 5mb. This is awful for a 70mb service.

Never had these problems when on the 50mb service.

Tried to call support but don't have the time to wait to get through.

Help!!!
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Re: Slow speeds in evening since 70mb upgrade

Afternoon tina_g,

 

Thanks for posting and a warm welcome to the community.

 

Sorry to read that you are experiencing slow broadband speeds.

 

From checking your connection there is high traffic during peak hours which I have raised to our networks department for more investigation. Once I have more information I will let you know.

 

I also noticed that the downstream power levels are too high and I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) requesting some details.

 

Hope to hear from you soon

Sam

 


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