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Bladed77
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Slow speeds in Evening

I been having slow speeds in the Evening for the last 3 years, i am gamer and upload vids to youtube and they take forever. I heard it a utilization problem and it still not fixed just excuses from VM. The area in question is in the dy4 area

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Re: Slow speeds in Evening

Hi Bladed77,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004070372). Our technicians are working to get this resolved and have set a review date of 15th March 2017.

 

I've also picked up an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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