• 10
  • 0
  • 2
Tuning in
Message 1 of 2
Flag for a moderator

Slow speeds in Evening

I been having slow speeds in the Evening for the last 3 years, i am gamer and upload vids to youtube and they take forever. I heard it a utilization problem and it still not fixed just excuses from VM. The area in question is in the dy4 area

0 Kudos
  • 8.32K
  • 357
  • 586
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: Slow speeds in Evening

Hi Bladed77,


Welcome to the Community!


Really sorry to hear you're experiencing speed issues.


I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004070372). Our technicians are working to get this resolved and have set a review date of 15th March 2017.


I've also picked up an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.


Speak soon Smiley Very Happy



Tech fan? Have you read our Digital life blog yet? Check it out

0 Kudos